Luxury Swimwear collection

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OUR BRAND VALUE

At the heart of LEI lies a deep commitment to love and care. Our primary mission is to nurture and support individuals both inside and out, by producing the finest products and fostering a community of warmth and acceptance. LEI strives to provide a welcoming platform where everyone can freely express themselves and embrace their unique beauty. We stand ready to embrace you as you embrace yourself.

FAQs

ORDERS

Can I track my order?
Yes! Once your order has left our warehouse you will receive a tracking number by email. You can check the current status of your shipment. Alternatively, you can email Customer Care at info@lei-aw.com and we will track the order on your behalf.
May I cancel/modify my order?
If your purchase has not been processed we can cancel an order or edit your shipping details through our email: info@lei-aw.com
We are unable to combine orders, alter sizes, add or remove pieces to an existing order once it has been placed.
Immediately contact Customer Care team info@lei-aw.com.
What if my item is damaged, defective, or incorrect?
We’re so sorry for the inconvenience! Please send us an email with your order number to info@lei-aw.com and include a picture of the damaged or wrong product. We’ll make sure to look after you!
Something I want is out of stock?
You can sign up to our restock notifications! Please go to the product of interest on our website. Click on the “EMAIL WHEN AVAILABLE” option and fill out the request. However, since most of our products are limited edition, there might not be restock. Sorry for the inconvenience.

DELIVERIES

How long does it take to ship my order from time of purchase?
We strive to process all orders in 3-7 business days for Asia and 5-10 business days for other parts of the world from when the order is received.
Is LEI responsible for lost packages?
If your package is lost in transit we will do everything we possibly can to assist you. We are not responsible for packages once proof of delivery is generated. Once the carriers have received the package we cannot be responsible for delivered items that have been lost or stolen.

RETURNS

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How long does it take to process my return?
Once we have received, inspected and approved your return, your refund will be
processed within 7-14 business days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the
information from us.