HELP / FAQS

If you have any questions, please consult our list of frequently asked questions, or feel free to contact us using the button on the bottom right.
Please feel free to contact us.

PAYMENTS

Payment Methods
1. PayPal (International Use Only)
Please note that PayPal is available only for accounts registered outside of Taiwan. If your account is based outside of Taiwan, you can conveniently use PayPal for secure and fast transactions.
2. Bank Transfer Payment
We also offer the option of bank transfer payments. Please ensure you include your order number in the transfer details. Once the payment is confirmed, we will proceed with your order.

3. Green World Payment Gateway
You can use the Green World Payment Gateway to make payments with Visa, MasterCard, and JCB. This secure gateway provides a reliable and convenient way to complete your transactions.
Why is my credit card being refused?
The card in use may have expired. You may have exceeded the authorized credit limit. Please contact your bank.
Your billing address may differ from your shipping address. Please call your credit card company to verify your information. A mismatch can cause an inconvenience in all purchases. Always check that all fields are filled in correctly.

Orders

Can I track my order?
Yes! Once your order has left our warehouse you will receive a tracking number by email. You can check the current status of your shipment on our website 'Follow Your Order'. Alternatively, you can email Customer Care at info@lei-aw.com and we will track the order on your behalf.
May I cancel/modify my order?
If your purchase has not been processed we can cancel an order or edit your shipping details. We are unable to combine orders, alter sizes, add or remove pieces to an existing order once it has been placed.
Immediately contact Customer Care team info@lei-aw.com.
What if my item is damaged, defective, or incorrect?
We’re so sorry for the inconvenience! Please send us an email with your order number to info@lei-aw.com and include a picture of the damaged or wrong product. We’ll make sure to look after you!
Something I want is out of stock?
Since most of our products are limited edition, there might not be restock. Sorry for the inconvenience. But still, please feel free to email us and let us know what products you would love to purchase, and we will do our best to work on restocking them.

DELIVERIES

How long does it take to ship my order from time of purchase?
We strive to process all orders in 3-7 business days for Asia and 5-14 days for other parts of the world from when the order is received.
Is LEI responsible for lost packages?
If your package is lost in transit we will do everything we possibly can to assist you.
We are not responsible for packages once proof of delivery is generated. Once the carriers have received the package we cannot be responsible for delivered items that have been lost or stolen.

RETURNS

How long does it take to process my return?
Once we have received, inspected and approved your return, your refund will be processed within 7-14 business days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

NEWSLETTER

How can I unsubscribe from receiving emails?
If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each newsletter.

FIT

Can you help me find my size?
Sure! Please reference the fit tips, size charts and model stats on each page.
If you need any additional help, please email us at info@lei-aw.com